FIXTMAN LLC — TERMS & CONDITIONS

1. Service Provider Relationship

FixTman coordinates services through qualified independent contractors.

Contractors are independent service providers and are not employees of FixTman.

FixTman screens contractors for qualifications and standards but is not responsible for independent business operations beyond the scope of the scheduled service.

Service dates and arrival times may change due to factors beyond our control, including weather, traffic, emergencies, or prior job delays.

We do not provide haul-away or moving services unless explicitly included in your booking.

Technicians may dispose of packaging only in your designated trash area.

2. Appointment Confirmation & Scheduling

Appointments are confirmed only after successful booking and receipt of a valid payment method.

FixTman reserves a technician exclusively for your scheduled time.

A responsible adult (18+) must be present at the service location during the appointment.

If access cannot be provided, the appointment may be canceled and a trip fee may apply.

3. Card Authorization & Payment Policy

A valid credit or debit card is required to secure your appointment.

Your card will NOT be charged at the time of booking.

By scheduling a service, you authorize FixTman to charge your card for:

• Completed services
• Approved additional work or time
• Applicable cancellation or trip fees
• Time lost due to customer delays
• Costs resulting from inaccurate booking details
• Services that cannot be completed due to missing parts, customer-provided items, or site conditions

Payment is processed after service completion unless otherwise stated.

For certain large or complex projects, a deposit may be required prior to service.

All payments must be processed through FixTman. Do not pay technicians directly.

If the card on file cannot be processed, FixTman will contact you to arrange payment.

4. Cancellation, Rescheduling & No-Show Policy

Please provide at least 24 hours’ notice to cancel or reschedule.

Requests made less than 24 hours before the scheduled time may result in a $50 cancellation fee.

If the technician is dispatched and service cannot be completed due to customer-related issues, a trip fee may apply.

No-shows or denied access will be treated as late cancellations.

5. Customer Responsibilities & Site Preparation

Customers must ensure:

• Items are on-site and ready for service
• Items are located in the final installation area
• Pathways are clear and safe
• Adequate workspace is available
• Accurate information was provided during booking

Technicians do not move heavy furniture or haul items unless specifically included.

If service cannot be completed due to missing parts, incorrect product, structural limitations, or unsafe conditions, applicable fees may be charged.

6. Additional Work & Scope Changes

If the actual service differs from the original booking, additional charges may apply.

Technicians will seek approval before performing extra work whenever possible.

If additional work is declined and the original service cannot be completed, a trip fee may apply.

7. Customer-Provided or Third-Party Items

FixTman is not responsible for manufacturer defects, missing parts, product quality, or damages caused by defective items.

Customers assume responsibility for the condition and completeness of items provided for service.

8. Safety & Right to Refuse Service

FixTman reserves the right to refuse or discontinue service if conditions are unsafe, illegal, or outside the service scope.

Applicable cancellation or trip fees may apply.

9. Limited 30-Day Workmanship Warranty

FixTman provides a 30-day limited warranty covering issues caused by workmanship.

Warranty is valid only if FixTman is given the opportunity to inspect and correct the issue.

The warranty does not cover:

• Manufacturer defects
• Structural or surface issues
• Misuse after service
• Environmental damage
• Relocation or modification of installed items

Liability is limited to the amount paid for the service.

10. Refund Policy

Once service has begun, fees are generally non-refundable.

If FixTman is unable to perform the service due to our own limitations, a full refund will be issued.

Warranty service is the primary remedy for workmanship issues.

11. Payment Disputes & Chargebacks

Customers agree to contact FixTman to resolve concerns before initiating a payment dispute.

We will make reasonable efforts to resolve issues under the warranty policy.

Unauthorized chargebacks for valid services may be contested using service records, communications, and completion documentation.

12. Non-Payment

Timely payment is required.

If payment cannot be processed using the card on file, FixTman will contact you to resolve the issue.

Unresolved balances may be subject to collection efforts as permitted by law.

13. Limitation of Liability

FixTman’s total liability is limited to the amount paid for the service.

FixTman is not liable for indirect, incidental, or consequential damages.

14. Agreement to Terms

By booking, scheduling, or allowing service to begin, you confirm that you have read, understood, and agreed to these Terms & Conditions and authorize FixTman to charge your payment method accordingly.